Fortunica Responsible Gambling, Limits and Self-Exclusion Support
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Fortunica access is restricted to users aged 18 or over, and responsible-gambling controls should be used when gambling needs to be limited or stopped. Account restrictions and self-exclusion are protective actions, not features for extending play.
Limits can be used as part of account restriction, but no fixed brand-specific limit values are stated here. Use the options currently available in the account rather than assuming a particular monetary, time or session threshold.
Self-exclusion is another protective route when access needs to stop. The complete interface sequence and exact exclusion durations are not stated here, so use the available exclusion route and seek support if the account action cannot be completed.
Responsible Gambling Support at Fortunica
Responsible gambling support at Fortunica is intended to help restrict or stop access when needed. The service is for users aged 18 or over, and protective account actions should take priority when gambling is becoming difficult to manage.
Available actions can include account restrictions, limits and self-exclusion. These should not be described as guarantees that gambling behaviour will remain under control.
The exact values for individual limits and the complete self-exclusion workflow are not fixed on this page. Use the controls currently available in the account and escalate an unresolved restriction through support.
Age Restriction and When to Stop
Fortunica is restricted to users aged 18 or over. Anyone under 18 should not access gambling services.
Stopping or restricting access is also an appropriate action whenever continuing to gamble is no longer wanted or manageable.
- Stop gambling when you decide you no longer want to continue.
- Use an available account restriction when access needs to be limited.
- Use self-exclusion when a stronger restriction is needed.
- Ask for support if a protective account action cannot be completed.
Limits and Account Restrictions
Account limits and restrictions can be used as protective controls. The exact numerical values and complete set of available options are not stated here, so they should not be assumed in advance.
- Review the restriction or limit options currently available in the account.
- Set a limit where the relevant control is available.
- Use an account restriction when broader access needs to be reduced.
- Do not rely on an assumed deposit, loss, wager, session or time value unless it is actually shown in the account.
A limit is a practical restriction tool, not a guarantee that gambling behaviour will remain controlled.
Self-Exclusion and Taking a Break
Self-exclusion is a protective option for stopping access when gambling needs to stop. It should be used as a restriction measure rather than as part of a plan to resume gambling later.
The complete self-exclusion interface sequence and exact duration choices are not stated here. Do not assume a particular cooling-off period, exclusion length or button path unless it is currently displayed in the account.
If a shorter break or another account restriction is available and appropriate, use the current protective option shown to you. If self-exclusion is required, use the available exclusion route.
When to Use Support for an Account Restriction
Support is appropriate when an account restriction or self-exclusion action remains unresolved. Live Chat and the Help Centre are the confirmed support routes.
- Try the available account restriction or exclusion route first.
- Keep the request focused on the protective action you need.
- Describe what could not be completed.
- Use Live Chat or the Help Centre if assistance is still required.
If an account restriction or exclusion request cannot be completed through the available route, use the support route for assistance.
Common Responsible-Gambling Situations
The right protective action depends on whether you want to set a limit, stop for a period, use self-exclusion or resolve a restriction that has not been completed.
If You Want to Set a Limit
Use the limit or restriction controls currently available in the account. Exact monetary, loss, wager, session or time values should not be assumed if they are not shown.
If You Want to Stop Gambling for a Period
Use an available account restriction or exclusion option to stop access. No specific cooling-off duration should be assumed unless it is displayed as part of the current account controls.
If You Want Self-Exclusion
Use the available self-exclusion route to restrict access. The full interface sequence and exact duration choices are not stated here, so follow the current account options rather than an assumed process.
If the Account Restriction Cannot Be Completed
Use Live Chat or the Help Centre for assistance with the unresolved protective action. Support can help with the request, but no particular outcome or completion time should be assumed.
FAQ – Responsible Gambling and Self-Exclusion
Is Fortunica Restricted to Users Aged 18 or Over?
Yes. Access is restricted to users aged 18 or over.
Can I Use Account Limits or Restrictions?
Account limits or restrictions can be used as protective controls where they are available. Use the current account options rather than assuming a particular setting.
Are Exact Limit Values Published Here?
No fixed brand-specific limit values are stated here. Use the values and controls currently displayed in the account.
Is Self-Exclusion Available as a Protective Option?
Yes. Self-exclusion is a protective route for restricting access when gambling needs to stop.
Is the Full Self-Exclusion Process Listed Here?
No. The complete interface sequence and exact exclusion durations are not stated here, so follow the current exclusion route available in the account.
What Should I Do If I Want to Take a Break?
Use an available account restriction or exclusion option to stop access for the period you need. Do not assume a specific cooling-off duration unless it is shown.
What If an Account Restriction Cannot Be Completed?
Use the available support route for assistance with the unresolved protective account action.
Which Support Routes Can Help With an Unresolved Restriction?
Live Chat and the Help Centre are the confirmed support routes for assistance with an unresolved account restriction or exclusion request.